Last Updated: September 9, 2026

At Novalora, we are committed to getting your order to you safely and efficiently. We proudly ship to customers across the United Kingdom, Europe, Canada, the United States, Australia, New Zealand, and other eligible international destinations.

Please read the information below before placing your order.

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1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

During periods of high order volume, holidays, promotions, or unexpected circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where tracking is available.

Please note: Business days do not include weekends or public holidays.

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2. ESTIMATED SHIPPING TIMES

Shipping times vary depending on your destination, product availability, shipping method, customs processing, and the carrier.

These are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, holidays, and other circumstances outside Novalora's control.

Where applicable, local laws may provide customers with additional delivery rights. For example, EU rules generally require delivery within 30 days when no other delivery period was agreed.

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3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery address, products purchased, and available shipping options.

From time to time, Novalora may offer:

• Free shipping promotions
• Discounted shipping
• Promotional shipping rates
• Multiple shipping options

Any applicable shipping charges will be shown before you complete your purchase.

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4. TRACKING YOUR ORDER

When your order has been dispatched, we will send you a shipping confirmation email containing your tracking number, when tracking is available.

Tracking information may take 2–5 business days to become active after the carrier has processed the shipment.

If your tracking information has not updated for several days, please allow additional time for the carrier's system to update.

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5. INTERNATIONAL SHIPPING & CUSTOMS

Novalora ships internationally. Depending on the destination and shipping arrangement, your order may be subject to:

• Import duties
• Customs fees
• VAT/GST
• Brokerage or handling fees
• Other local taxes or charges

These charges may be imposed by the destination country and are generally not controlled by Novalora.

Customers are responsible for any applicable customs duties, taxes, or import charges unless the checkout explicitly states that such charges are included.

For EU customers, applicable taxes and delivery-related charges should be disclosed as required by applicable consumer rules.

For New Zealand customers, overseas purchases may also involve GST, border-processing levies, or currency-conversion costs.

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6. CUSTOMS DELAYS

International orders may occasionally be delayed while passing through customs.

Customs processing times vary by country and are outside Novalora's control.

A customs delay does not necessarily mean that your package is lost.

We recommend allowing additional time for international shipments before contacting us regarding a delayed delivery.

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7. WRONG OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

• Name
• Street address
• Apartment/unit number
• City
• Province/state
• Postal/ZIP code
• Country

If you contact us before your order has shipped, we will do our best to correct the address.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before we can resend it.

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8. LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your property.
2. Check with household members or neighbours.
3. Check with your building's reception/mailroom, if applicable.
4. Contact the carrier using the tracking information.
5. Contact Novalora if you still cannot locate your package.

Novalora will work with the carrier to investigate eligible delivery issues.

Please note that once a carrier confirms delivery to the address provided at checkout, recovery of the package may depend on the carrier's procedures and applicable consumer laws.

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9. DAMAGED PACKAGES

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking clear photographs of the package and the product before disposing of any packaging.

Depending on the circumstances, we may request:

• Order number
• Photos of the package
• Photos of the damaged product
• Description of the damage

We will review the issue and provide an appropriate resolution in accordance with our return policy and applicable consumer protection laws.

For EU purchases, traders generally remain responsible for goods damaged during delivery when the trader arranged the shipment.

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10. DELIVERY DELAYS

While we work hard to deliver orders within the estimated timeframe, delays can occur because of circumstances including:

• Severe weather
• Customs inspections
• Carrier delays
• Public holidays
• High shipping volumes
• Incorrect addresses
• Transportation disruptions
• International logistics issues
• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us so we can investigate the shipment.

We will handle delivery issues in accordance with applicable consumer protection laws in the destination market.

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11. MULTIPLE ITEMS IN ONE ORDER

If your order contains multiple products, your items may occasionally be shipped in separate packages.

This can happen when products are fulfilled from different warehouses or suppliers.

You may therefore receive multiple tracking numbers and packages for the same order.

You will not necessarily be charged additional shipping simply because your order arrives in multiple packages unless the applicable checkout terms state otherwise.

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12. PRE-ORDERS & OUT-OF-STOCK ITEMS

If an item is marked as a pre-order, the estimated shipping timeframe will be provided on the product page or at checkout.

If an order contains both in-stock and pre-order products, items may ship separately.

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13. RESTRICTED PRODUCTS & SHIPPING DESTINATIONS

Some products may not be available for delivery to certain countries because of:

• Local laws
• Customs restrictions
• Carrier restrictions
• Product-specific regulations
• Import requirements

If an order cannot legally or practically be shipped to the destination provided, Novalora reserves the right to cancel the affected portion of the order and issue an appropriate refund.

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14. DELIVERY TO PO BOXES

Some carriers may not deliver certain products to PO Boxes.

If your selected shipping method cannot deliver to a PO Box, we may contact you to request an alternative delivery address.

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15. CUSTOMER RESPONSIBILITY

By placing an order with Novalora, you agree to provide accurate shipping information and to review the estimated delivery information provided at checkout.

You also agree to comply with applicable import requirements in your country.

However, nothing in this Shipping Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

For example, Australian consumer guarantees apply to businesses selling directly to Australian consumers, including certain overseas businesses.

New Zealand consumer law can also apply to businesses offering goods to New Zealand consumers, although enforcement against overseas sellers can be more difficult.

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16. CONTACT US

If you have questions regarding your order or shipping, please get in touch with Novalora:

Email: Gurniwajfortune786@gmail.com

Store: Novalora

When contacting us about an order, please include your order number so we can assist you more quickly.

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